“It’s a Win-Win…”

Sure, that is overused, but it is still a good description about how Thermal-Vac views customer relations.

Brazing, heat-treating, and metal finishing can be complicated, tricky operations. The earlier we get involved in designing the parts, selecting the materials and processes, and planning production, the better and smoother it goes for everyone. As they say, quality is designed-in, planned-in, and built-in – not inspected-in after the fact.

That’s why we have instituted a team-based approach to customer relations. Your project is entrusted to a specially selected group of engineers, technicians, materials specialists, and other experts to assist you in the crucial aspects of design and planning. This team is led by a seasoned project manager whose job is to be your advocate, ensuring you always get the time and attention you deserve, guaranteeing that things are done right the first time and on time.

As a customer you always have full access not only to your team, but also to any Thermal-Vac executive or manager. You’ll receive daily project status reports, but also can instantly obtain any and all job records on line. And should the unforeseen occur, our array of critical-response capabilities are always at your disposal. Whatever happens, we’re there for you. After all, when you succeed, we succeed. It’s what you might call a “win-win.”

Thermal-Vac is one of North America’s leading, independently owned precision brazing, heat treating and metal finishing firms. With nearly three decades of diversified industry and application experience, we have earned a reputation for outstanding performance, personalized service and attention to detail. Leverage our expertise by allowing us to serve your company’s precision brazing and heat treating needs.