November, 2005

Thermal-Vac continues to strive to exceed your expectations. To that end, we have expanded our Customer Service Department. We now have two Inside Sales/Service Representatives; Tammy Dodson and Ashley Trujillo.

Ashley and Tammy are both available to help with your order scheduling and status questions as well as assist with your quotation coordination. This expansion will also allow our engineering and production personnel to concentrate on your processing and technical issues to better serve you in those areas.

Additionally, to ensure that your messages reach their destination with complete accuracy, Thermal-Vac has installed a new phone system with voice mail capabilities. Please note the extensions of your contacts. If you have any questions please feel free to contact any of us at (714) 997-2601:

Tammy Dodson, Job Status and Customer Service, x 101
Charlie Wolter, Director of Sales, x 103
Gary Starks, Quality Manager, x 105
Aaron Anderson, Director of Operations, x 107
Steve Driscol, President, x 115

Thank you for your continued patronage and remember: We build good parts here, at a profit if we can, at a loss if we must, but always good parts.